Terms and Conditions

Ammalo Consulting BV – Terms and Conditions

Welcome to Ammalo!

These Terms and Conditions explain how we work with you as a client. We’ve kept the language clear and practical to help you understand our approach. If you have any questions, just get in touch.

  1. What the Key Terms Mean
  • Agreement: A confirmed working arrangement between you and Ammalo.
  • Client: That’s you – the person or organization we are working with.
  • Consumer: An individual acting outside of a business or professional role.
  • In Writing: Communication via email or post.
  • Offer: A proposal or quote we send you.
  • Parties: You and us, together.
  • Partner: A trusted third-party expert we may bring in to support the work.
  • Program: The services we offer, including consulting, coaching, workshops, events, and more.
  • Terms and Conditions: This document.
  • Website: Our official online presence.
  1. When These Terms Apply
  • These Terms apply to everything we do with you, unless we agree something different in writing.
  • If you have your own terms, they only apply if we accept them in writing.
  • Any changes need to be agreed in writing.
  • We may update these Terms from time to time. If any changes significantly affect you, we’ll let you know.
  1. Getting Started Together
  • Our proposals are there to open the conversation. They’re not binding until you confirm your acceptance in writing.
  • An Agreement is final once we’ve confirmed it in writing.
  1. Fees and Payments
  • Our prices are in Euros, exclusive of VAT or other taxes (unless we agree otherwise with you).
  • Please pay within 30 days of the invoice date. You may have your own payment terms however as a small business we appreciate payment within 30 days on the invoice.
  • Additional expenses (travel, accommodation, venue hire, etc.) will be billed separately unless agreed otherwise.
  • If payments are late, we may charge statutory interest and pause services until things are back on track.
  • Please pay invoices in full. Raising a question doesn’t delay the payment timeline.
  1. What We Need From You
  • We rely on your timely input and access to information, people, and resources to make our work effective.
  1. Cancellations
  • When we commit to working with you, we commit our time to you and not to other clients.
  • We know that sometimes things need to be cancelled, or postponed. If that’s the case, please confirm this with us in writing.
  • You can cancel an individual coaching session up to 48 hours in advance without charge. (This doesn’t apply to team coaching.)
  • Cancelling or postponing workshops or custom programs, please give us as much notice as possible.
  • If you cancel a booked workshop within 30 days, we can charge 50% of the value of the workshop. If you cancel within 14 days, we will charge 100%
  • You’ll still be responsible for the costs of any prep work or tools already used (like assessments).
  • Any expenses already booked (like travel or venues) will still need to be covered.
  1. If Something Unexpected Happens (Force-Majeure)
  • We know that events beyond our control (like strikes, disasters, or pandemics) might prevent us from delivering.
  • If this happens, neither party shall be liable for any failure or delay in performing its obligations under this agreement
  • If a Force Majeure Event occurs, the affected party shall promptly notify the other party in writing and shall be entitled to suspend performance as appropriate, or such longer period as reasonably required under the circumstances.
  • For work already performed or partially performed before the Force Majeure Event, payment obligations shall remain in effect and be due in accordance with this agreement.
  • Both parties shall use reasonable efforts to mitigate the effects of the Force Majeure Event and to resume full performance as soon as reasonably practicable.
  1. Liability. Keeping Things Clear
  • We always aim to support your success but can’t guarantee specific results.
  • If something goes wrong, our liability is limited to the amount you paid for that specific program or the agreed value of the contract.
  • We’re not responsible for indirect or reputational damage.
  • If your inputs are incomplete or our guidance isn’t followed, we can’t be held responsible.
  • We’re not liable for actions taken by any third-party Partner.
  • None of this limits our responsibility in cases of serious misconduct or gross negligence.
  • Please let us know about any issues within 12 months of discovering them.
  1. Our Materials and Your Rights
  • We retain ownership of all content and materials we provide.
  • Please don’t share, copy, or use these publicly without our written consent.
  • Where materials are co-created during a project, you’re welcome to use and adapt them internally. For public or external use, please check with us first.
  • If someone claims you’ve misused our materials, you’ll be responsible for resolving that.
  1. Keeping Things Confidential
  • We both agree to treat shared information as confidential.
  • Confidential information is anything marked or understood to be private.
  1. How We Handle Your Data
  • Any personal data you provide will be treated respectfully, following GDPR and our Privacy Policy.
  • We process personal data solely to deliver your program. We store this data securely and only share it with trusted Associates if needed.
  • We will only keep your information for as long as is absolutely or legally necessary.
  1. Other Important Details
  • If any part of these Terms becomes invalid, the rest still apply.
  • We may bring in trusted third-party experts to help deliver your Program. Their terms may also apply.
  1. Legal Framework
  • Before heading to court, we both agree to try mediation to resolve any disputes.
  • Dutch law applies to all our Agreements. This can only be varied by written agreement.
  • Any disputes go to the courts in Amsterdam, The Netherlands.
  • For international Clients, we’ll first aim to resolve any dispute through dialogue or mediation. If needed, we may go to arbitration or Dutch courts.
  1. Have a Concern?
  • Email us with any questions or complaints.
  • We’ll acknowledge your message within 7 working days and aim to resolve things quickly.

Thanks for reading! We look forward to working together.

Want to speak to one of the team?  Drop us a line on hello@ammalo.org and we’ll be in touch.